Terms & Conditions
Although it’s not essential to have an account to shop at KANER as you can checkout as a guest, but registering with us will allow you to:
- Check your order status and review past purchases
- Shop without entering your address details
- Manage your address book and email settings
- Can exchange pieces easily online
DURATION OF DELIVERY
We are committed to deliver all orders with good quality packaging within a span of 5 working days (excluding Sundays & Public holidays). We make all commercially reasonable endeavors to ensure that the Product(s) are delivered to end users in a timely fashion. To ensure that the order reaches in a good condition, in the shortest span of time, we ship through reputed logistics companies.
Orders are dispatched within 24 hours of the customer placing the order. Upon the successful placing of an order and after we have successfully handed over the purchased Product(s) to its Logistic Partner, the end user will receive a unique tracking identity number through email & SMS. The user may use the tracking number on the website of the Logistic Partner to check the status of the purchased Product(s) and the expected date of delivery. Registered users can also check their order on ‘My orders’ section of the website.
Prior to making payments for the purchase of Product(s), the user will be prompted to provide a shipping address. While entering shipping address details, the user should ensure to provide correct, complete and accurate information along with landmarks if any to aid delivery. We shall not, under any circumstance, be liable for any failure in delivery of the purchased Product(s) arising out of the user’s failure to provide correct, complete and/or accurate information.
A maximum of 3 (three) attempts shall be made to deliver order to the end user. Should the user continue to remain unavailable after 3 (three) attempts, We reserve the right to cancel the order at our sole discretion.
While we shall make reasonable endeavor’s in ensuring that purchased Product(s) is delivered to its users in a timely manner, delivery may be delayed on account of
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, etc.
- Acts of god such as floods, earthquakes, etc.; and
- Other unforeseen circumstances.
In such events of delay, We shall make reasonable attempt at proactively intimating the end user by writing to end user’s registered email account and/or mobile number. Further, We shall be under no obligation to compensate the user for any mental agony or any tortuous claim that may otherwise arise because of a delay in the shipment and delivery.
We have a flat shipping rate of Rs 100 per order when order value is less than Rs 1600. For order value Rs 1600 or more , shipping is free.
Prices given are inclusive of all taxes.